W9my takes your privacy seriously. This document transparently explains how we collect, process, store, and protect your personal information every time you use our platform.
Six core pillars that form the foundation of privacy protection for every w9my member.
All communications between your device and w9my servers are protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
W9my does not sell, rent, or exchange your personal information to any third party for marketing purposes. Your data belongs to you — we are only its custodian.
You can access, amend, and request deletion of your personal data at any time via your account dashboard or by contacting our team directly.
Your data is stored on servers protected by multiple layers of physical and digital security, including advanced firewalls and real-time intrusion detection systems.
We are transparent about the data we collect, why it is needed, how long it is retained, and who it may be shared with. No hidden agenda.
The w9my Privacy Policy complies with applicable data protection laws, ensuring your rights as a user are always respected and fully protected.
Simple Summary: w9my collects your personal information solely to operate your account, process transactions, and meet legal requirements. We do not sell your data. You have the right to access, amend, and request deletion of your data at any time.
This Privacy Policy ("Policy") is published by w9my ("We", "Platform") and applies to all individuals who access or use the w9my.pro website, the w9my mobile app, and all related services we provide ("Services").
This document clearly and transparently explains how we collect, use, store, protect, and share your personal information. It also outlines your rights as a data subject and how you may exercise those rights.
By registering an account or using the w9my Services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions which form part of the overall agreement between you and w9my.
Data Protection Responsibilities: All personal data processing for w9my members is handled by our trained in-house security and privacy team and is subject to strict confidentiality policies.
Depending on how you interact with the w9my platform, we may collect the following categories of personal information:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, national ID number, date of birth | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, transaction history | Mandatory (deposit/withdrawal) |
| Technical Data | IP address, device type, browser, access logs | Automatic |
| Game Data | Betting history, wins, losses, playing habits | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We only collect information that is strictly necessary for the stated purpose. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.
Your personal information is collected through the following channels:
This is information you consciously provide to us, including during the account registration process, identity verification (KYC), submission of supporting documents, communication with our customer support team, and when completing any forms on the platform.
Each time you access the w9my platform, our systems automatically record certain technical information including your device's IP address, browser type and version, operating system, pages visited, session duration, and actions taken within the platform. This information is collected using cookies, server logs, and similar tracking technologies.
In certain cases, w9my may receive your information from legitimate service providers such as payment processors to verify transactions, identity verification agencies for KYC and AML (Anti-Money Laundering) purposes, and security service providers for fraud prevention.
W9my processes your personal information for the following purposes:
The processing of your personal data by w9my is based on one or more of the following grounds:
W9my does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, we may share your data with certain parties in the following circumstances:
We work with carefully selected third-party service providers to help us operate the platform, including payment processors, KYC solution providers, secure cloud services, and gaming software providers. All third parties are bound by data processing agreements that require them to protect your data to standards equivalent to our own.
W9my will disclose your personal information to the relevant authorities when required by law, court order, or a legitimate official investigation. This includes financial crime prevention agencies, tax authorities, and relevant regulatory bodies.
Please note: w9my will never disclose your account password or sensitive security information to any third party, including legal authorities, unless specifically ordered by a court.
We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, loss, destruction, or accidental disclosure:
Incident Reporting: If w9my identifies a security breach affecting your personal data, we will notify you within a reasonable timeframe and take all necessary steps to limit the impact of the incident.
W9my retains your personal information for as long as necessary to fulfill the purposes stated in this Policy or as required by applicable law:
When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise your personal data.
As a w9my member, you hold the following rights regarding your personal information. You may exercise any of these rights by contacting our support team:
You have the right to request a copy of the personal information we hold about you. We will provide this in a readable format within a reasonable timeframe.
If any personal information we hold is inaccurate or incomplete, you have the right to request a correction or addition to that information.
You may request the deletion of your personal data. However, this right may be limited where we have a legal obligation to retain that data.
In certain circumstances, you have the right to request that we restrict the processing of your personal data pending the resolution of an issue or objection.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider where applicable.
You have the right to object to the processing of your data where it is based on our legitimate interests, including for direct marketing communications.
W9my uses cookies and similar tracking technologies to enhance your experience on our platform and for analytics and security purposes.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for the security and basic operation of your account.
The w9my platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.
If we discover that we have collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has provided personal information to w9my without consent are encouraged to contact us immediately.
W9my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements.
Any material amendments will be communicated to you via your registered email and/or a notice displayed on our website at least 14 days before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
Continued use of the w9my platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:
We aim to respond to all privacy-related inquiries within 5 business days. For rights-based requests such as data access or deletion, the response period is up to 30 business days depending on the complexity of the request.
Join over 100,000 Malaysian players who have trusted w9my — a platform that prioritizes your security and privacy in every aspect of its operations.