Terms and Conditions w9my – The Complete Guide for All Members

1 Acceptance of Terms and Conditions

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and w9my ("Platform", "We", "Company"). These Terms govern all aspects of your use of w9my.pro and all related services provided by our platform.

By browsing our website, registering a new account, making any deposit, or using any game or feature available on w9my, you acknowledge that you have read, understood, and agreed to comply with all terms stated herein and any related policies referenced in this document.

These terms should be read together with Privacy Policy and Responsible Gaming Policy both of which form part of the overall agreement between you and w9my.

2 Member Eligibility

To register and use the w9my platform, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years at the time of registration and during use of the platform.
• Acting as an individual on your own behalf and not as a representative or agent of any third party.
• Not residing in a jurisdiction where participation in online betting activities is prohibited or restricted by local law.
• Not currently on the self-exclusion list of any other betting platform or problem gambling protection programme.
• Having full legal capacity to enter into binding agreements.

3 Account Registration & Identity Verification (KYC)

Each individual is only permitted to hold one account at w9my. Multiple account registrations by the same individual — whether using the same or different information — are strictly prohibited and may result in the termination of all associated accounts and forfeiture of funds.

Registration Information

When registering, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your official identity document, date of birth, an active email address, and a valid phone number. Providing false or misleading information constitutes a breach of these terms and may result in account termination.

KYC (Know Your Customer) Process

W9my reserves the right at any time to request identity verification documents before processing a withdrawal or continuing your use of the platform. Documents that may be requested include:

• Malaysian Identity Card (MyKad) or valid passport
• Proof of current address (utility bill or bank statement within the last 3 months)
• Bank statement for the payment method used
• Any additional supporting documents deemed necessary

Failure to submit KYC documents within the stipulated timeframe may result in your account being suspended until verification is complete.

4 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. w9my will never request your password via email, SMS, or any other communication channel.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your account credentials with any other individual.
• Enable two-factor authentication (2FA) from your account security settings.
• Log out of your account after every session, especially on shared devices.
• Notify us immediately if you suspect your account has been accessed without authorization.

W9my will not be held liable for any losses arising from the disclosure of your login credentials to third parties due to your own negligence.

5 Deposit

W9my accepts deposits via multiple supported payment methods for Malaysian players, including FPX online banking, DuitNow, interbank transfers, and e-wallets listed on our platform.

General Deposit Terms

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• The minimum deposit amount is as stated on the Deposit and are subject to change from time to time.
• Successful deposits are typically credited to your account instantly or within a few minutes, depending on the payment method used.
• W9my does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.

6 Withdrawal

Withdrawals from your w9my account are subject to the following procedures and conditions:

• Withdrawals may only be made to a bank account or payment method that has been registered and verified in your name.
• Withdrawal requests that meet all requirements will be processed within 30 minutes to 2 hours on business days.
• The minimum withdrawal amount is as stated on the Withdrawal us.
• Full KYC verification must be completed before your first withdrawal is processed.
• W9my reserves the right to request additional documents for large withdrawal amounts as an anti-money laundering precaution.

7 Bonus & Promotions

W9my offers a variety of bonuses and promotions from time to time to reward our new and loyal members. All bonuses are subject to the specific terms stated in their respective promotion terms.

General Bonus Terms

• Each bonus carries a rollover requirement that must be met before any withdrawal is permitted.
• Bonuses may only be used for wagering purposes on the w9my platform and cannot be transferred or directly converted to cash.
• Each member is entitled to receive each type of promotion once only, unless otherwise stated in the relevant promotion terms.
• W9my reserves the right to cancel or modify any promotion at any time without prior notice.
• In the event of any dispute regarding bonus terms, the decision of w9my is final.

Bonus Abuse Policy

Using multiple accounts to obtain bonuses, employing wagering strategies designed to meet rollover requirements without genuine risk (bonus abuse), or any form of bonus-related fraud is strictly prohibited and may result in account termination and forfeiture of all wins.

8 Betting & Game Rules

All betting activity on w9my is subject to the following general rules, in addition to the specific rules applicable to each game category:

• All confirmed bets are final and cannot be cancelled except through the Cash Out function available for eligible bets.
• W9my reserves the right to void or adjust wagers in the event of technical errors, incorrect odds, or unforeseen circumstances affecting match outcomes.
• In the event a match is postponed for more than 24 hours, all related bets will be refunded to members.
• W9my uses a certified Random Number Generator (RNG) that has been independently audited by third parties for all online casino games to ensure fairness.

9 Prohibited Conduct

The following activities are strictly prohibited on the w9my platform and may result in account termination and legal action:

• Using third-party software, bots, automated scripts, or similar tools to access or interact with the platform.
• Sharing, selling, or transferring your account to another individual.
• Taking any action intended to defraud the platform or other players.
• Using the platform for money laundering or financing illegal activities.
• Distributing content that is harmful, threatening, defamatory, or that infringes on the rights of any party.

10 Privacy & Data Protection

W9my takes member privacy very seriously. All personal information you provide to us is collected, processed, and stored in accordance with Privacy Policy which complies with applicable data protection laws.

We use 256-bit SSL encryption to protect all data communication between your browser and our servers. Your payment information is not stored locally on our platform and is processed through a secure payment gateway that complies with PCI-DSS standards.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. Your information is only shared with our service providers who require access to deliver platform services, and is subject to strict confidentiality agreements.

11 Responsible Gaming

W9my is committed to promoting a healthy and responsible betting culture. We believe betting should be a source of enjoyable entertainment, not stress or financial hardship.

Self-Control Tools

Our platform provides a range of self-control tools that you can activate directly from your account dashboard:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Set a maximum loss amount within a period of your choosing.
• Play Time Limit: Set a maximum time allowed for your playing sessions.
• Temporary Break: Suspend your account for a period of 24 hours, 1 week, or 1 month.
• Self-Exclusion: Permanently close your account through our self-exclusion programme.

For more information about our responsible gaming program, please visit the page Responsible Gaming.

12 Limitation of Liability

To the extent permitted by applicable law, w9my shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from wagering activity on the platform.
• Service disruptions due to scheduled or unscheduled technical maintenance.
• Losses resulting from unauthorized access to your account due to your own negligence.
• Transaction processing failures or delays caused by third parties such as banks or payment processors.

W9my's maximum liability to you, under any circumstances, shall not exceed the total deposits you have made in the 30 days preceding the arising of the claim.

13 Terms Amendment

W9my reserves the right to modify, add, or amend any section of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via registered email or a notice displayed on our website at least 7 days before the amendments take effect.

Your continued use of the w9my platform after any amendment takes effect will be considered your acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account and withdraw all funds before the effective date of that amendment.

14 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the w9my service, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via Live Chat available directly within the platform, or by email at:

For inquiries related to Responsible Gaming or self-exclusion programs, please contact our dedicated team, trained to handle such matters with full empathy and confidentiality.